Refund Policy – TopWpExperts
Our Commitment to Customer Satisfaction
At TopWpExperts, we take pride in delivering high-quality WordPress development and digital solutions tailored to your business needs. Client satisfaction is our top priority. However, we understand that situations may arise where a refund request is necessary. This Refund Policy outlines the terms under which refunds may be granted for our services.
Refund Eligibility
Refunds are considered under the following conditions:
✅ The service delivered does not match the agreed project scope.
✅ Major technical issues remain unresolved despite repeated attempts.
✅ The project was canceled before development work began.
✅ Duplicate or accidental payment was made.
Please note that custom WordPress development services, plugin customization, and API integrations involve significant time and resources, and therefore may only qualify for partial refunds depending on the project stage.
Non-Refundable Services
Certain services are non-refundable, including:
Domain name registration fees
Third-party plugin/theme purchases
Hosting charges
Completed design & development work
Emergency services such as malware removal or urgent fixes
Refund Process
To request a refund, please follow these steps:
Contact our support team at support@topwpexperts.com within 7 days of project delivery or payment.
Provide your order details, service description, and reason for the refund request.
Our quality assurance team will review your request and respond within 5–7 business days.
If approved, refunds will be processed to your original payment method within 10 business days.
Partial Refunds
For ongoing projects (e.g., WordPress maintenance plans, SEO services, or speed optimization projects), refunds may be issued proportionally based on the amount of work completed at the time of cancellation.
Our Guarantee
While refunds are handled case by case, our main goal is to provide solutions rather than cancellations. In many cases, we offer service revisions, additional support, or project adjustments as an alternative to refunds.
Why Choose TopWpExperts with Confidence?
✔️ Certified WordPress Experts
✔️ Transparent Pricing & Clear Agreements
✔️ 24/7 Customer Support
✔️ Secure Payments & Professional Delivery
✔️ 100% Effort Towards Your Project Success
At TopWpExperts, we stand behind our work. Our Refund Policy ensures fairness and transparency, while encouraging collaboration to achieve the best results.
Contact Us
If you have questions about our refund policy, please contact us:
📧 Email: support@topwpexperts.com
🌐 Website: https://topwpexperts.com
📍 Location: Dhaka, Bangladesh